La version française suit ci-dessous / French version follows
February 18, 2021
Dear ATA Members,
With spring around the corner, we have taken some time to review our current processes and policies and to adjust them accordingly. We are quickly approaching the one-year mark when we ceased shipping animals entirely due to pandemic and the frequent schedule changes experienced. Now that our domestic schedule has largely stabilized, we will be partially removing the restriction to allow only ATA or IPATA members to ship pets.
Effective March 08 we will allow all individuals (both account holders and non-account holders) to ship pets (PLP product solution) domestically to/from our Canadian hubs. On March 01, we will stop referring customers directly to you for domestic shipments unless requested to do so as the booking window will be open to allow customers to book directly.
There will be no change to our current restriction of only allowing ATA or IPATA members to ship internationally.
All customers can ship domestic (to/from)
Only ATA / IPATA members can ship international (to/from)
London Heathrow (LHR)
Dublin (DUB) – 7 days notice required at a minimum
Sao Paolo (GRU)
Hong Kong (HKG)
San Jose (SJO)
Internationally, we have largely replaced cancelled passenger flights with cargo-only flights which can accommodate pets provided the space is available and the station is able to accept them.
Internal and external communications will be distributed regarding this change shortly; however, as promised in January I wanted to provide you with advanced notice.
As always, please do not hesitate to contact me should you have any issues or concerns.
Sebastian Cosgrove General Manager, Customer Service