As our flight schedules evolve due to circumstances beyond United’s control and government mandates and restrictions, we are focused on continuing to provide our customers the high-quality service you expect and deserve. To manage through these extraordinary and unprecedented
circumstances, we need to make some difficult policy decisions.
- Effective immediately, United Cargo will temporarily suspend acceptance of all international PetSafe shipments.
- Any shipments already accepted will be allowed to continue to the final destination, but no new shipments will be accepted
- We will continue to accept and transport PetSafe shipments within the domestic United States to the extent our current schedules permit.
- United Cargo’s performance guarantee will be suspended for all shipments tendered on or after March 20, 2020.
We are implementing these temporary measures in response to the unprecedented business environment brought on by the COVID-19 crisis. United Cargo values our relationship with you, and we appreciate your ongoing support through these challenging times.
United PetSafe Team